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AU OSA · AU-OSA-DATA-RETENTION-SAFETY

AU OSA BOSE Determination 2022, s 19 - Records of reports and complaints kept for 5 years

Keep records of reports and complaints about the BOSE s 13 material for 5 years and be able to produce complaint, removal-notice and safety-measure information to the Commissioner within 30 days

HIGHRecommendationData retentionRegulatory guidanceIn forceApplies from 23 January 2022

Where this comes from

Provision: BOSE Determination 2022, s 19 - Records of reports and complaints kept for 5 years; s 20 and Act ss 46(1)(g)-(i), 49-50 - producing information to the Commissioner

Instrument: Australia Online Safety Act 2021 - Basic Online Safety Expectations

Citation: Online Safety (Basic Online Safety Expectations) Determination 2022 (Cth), s 19, s 20; Online Safety Act 2021 (Cth), ss 46(1)(g)-(i), 49-50, 45(4); Privacy Act 1988 (Cth), Australian Privacy Principles 11 and 11.2 (not retrieved)

Text version: Online Safety Act 2021 (Cth), compilation of 12 September 2026 (includes the Online Safety Amendment (Social Media Minimum Age) Act 2024 and Act No. 83 of 2026, whose title and commencement were not established from the retrieved text), and Online Safety (Basic Online Safety Expectations) Determination 2022, compilation of 31 May 2024 (includes the Amendment (No. 1) Determination 2024); both retrieved from legislation.gov.au on 2026-09-21.

Read the official text ↗

Who it applies to

It applies when all of these are true:

  • Service allows user-generated content

What engineering work it implies

Sample acceptance criteria Landfall generates for this obligation:

  • Each data category has a defined, documented retention period tied to a purpose
  • Data past its retention period is automatically deleted or irreversibly anonymized (including backups)
  • Retention periods for children's data are minimized and reviewed
  • Deletion runs are logged (category, record count, timestamp) for audit
  • A record past its retention window is removed by the scheduled job

Questions people ask

Does AU OSA BOSE Determination 2022, s 19 - Records of reports and complaints kept… apply to my service?
It applies when Service allows user-generated content.
From when does this apply?
AU OSA BOSE Determination 2022, s 19 - Records of reports and complaints kept… applies from 23 January 2022. Its current status is: in force.

Find out whether this one lands on you

Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.

Run the pre-scanAll AU OSA obligations

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