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IE OSC · IE-OSC-APPEALS-MECHANISM

IE OSC Online Safety Code, Part B s 16 (paras 16.1-16.4) - Complaints about age assurance, content rating, parental controls…

Operate transparent, easy-to-use complaints procedures about age assurance, content rating, parental controls and reporting and flagging, handled diligently and without discrimination; Digital Services Act Article 20 moderation decisions are excluded

HIGHProcess dutyUser rightsBinding regulationIn forceApplies from 21 July 2025

Where this comes from

Provision: Online Safety Code, Part B s 16 (paras 16.1-16.4) - Complaints about age assurance, content rating, parental controls and reporting and flagging; Digital Services Act Article 20(1)(a)-(d) decisions excluded; Part A s 10 (para 10.6(i))

Instrument: Ireland Online Safety Code

Citation: Coimisiun na Mean Online Safety Code (2024), Part B s 16, paras 16.1-16.4; Part A s 10, paras 10.6(i) and 10.10 (out-of-court redress, 'may'); s 15, para 15.3 (notifiers told of the complaints route)

Text version: Coimisiun na Mean Online Safety Code, adopted 10 October 2024 under Section 139K of the Broadcasting Act 2009 as amended by the Online Safety and Media Regulation Act 2022; Part A applied from 19 November 2024 and Part B from 21 July 2025 (dates determined by the Commission; cnam.ie); retrieved from cnam.ie on 2026-09-21.

Read the official text ↗

Who it applies to

It applies when all of these are true:

  • Irish Code assessed scope Q_IE_OSC_IN_SCOPE: YES

…unless:

  • The para 16.1 requirement excludes the handling and resolution of complaints in relation to decisions listed in Article 20(1), points (a) to (d) of Regulation (EU) 2022/2065 (Digital Services Act): removal or disabling of access to information, suspension... (Coimisiun na Mean Online Safety Code (2024), Part B para 16.2)

What engineering work it implies

Sample acceptance criteria Landfall generates for this obligation:

  • Users (and guardians) can submit a complaint through an accessible, age-appropriate flow
  • Complaints are tracked to resolution with status visible to the complainant
  • Escalation to human review is available and time-bound
  • Outcomes and remedies are recorded for audit and any transparency reporting
  • Submitting a complaint creates a tracked case with a reference

Questions people ask

Does IE OSC Online Safety Code, Part B s 16 (paras 16.1-16.4) - Complaints about a… apply to my service?
It applies when Irish Code assessed scope Q_IE_OSC_IN_SCOPE: YES. It does not apply where The para 16.1 requirement excludes the handling and resolution of complaints in relation to decisions listed in Article 20(1), points (a) to (d) of Regulation (EU) 2022/2065 (Digital Services Act): removal or disabling of access to information, suspension... (Coimisiun na Mean Online Safety Code (2024), Part B para 16.2).
From when does this apply?
IE OSC Online Safety Code, Part B s 16 (paras 16.1-16.4) - Complaints about a… applies from 21 July 2025. Its current status is: in force.

Find out whether this one lands on you

Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.

Run the pre-scanAll IE OSC obligations

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